Well, I made several attempts to contact Escort about the Redline EX window mount breaking (20, 40 and 30 minutes on wait to get in touch with customer service... never got to speak with anyone). As much as I like the detector, it's going back due to it being defective and a poor design with the mount and weight of the radar detector. It's no joke when you read about customer service complaints with Escort being awful. Originally, this was a 4-5 star review because I though the issues other folks were having were a slight acceptation... nope. I had issues as well. Don't waste your time with this sold out company. Watch reviews and you'll see they are sellouts (a failing company) and just holding on....barely getting by and their customer support team is a joke... only several people. I think the Redline EX is just too heavy for the magnetic mount.Amazon made an acceptation to return the detector past the return period. That's a huge reason why I'm loyal to them (they make exceptions on occasion). I'm not going to be purchasing a new dash mount every month due to it breaking (I owned this radar detector for just over 5 weeks). I didn't even have the detector attached to my mount when it broke. If you want to take a chance on punching this detector, then go for it. I was a fool. I noticed another person had the same issue with their mount breaking spontaneously as well (reference my photo).On a side note, the front two button on the detector also rattle when driving down the highway. If such sounds bother you, definitely don't consider this radar detector.I'm going to go with the 360c and give Escort a final chance. If the mount breaks again within a short period of time, I'm done with Escort.Another point worth noting is the Redline EX is an analog detector. It will have more false alerts than units out of Escort's Max series (360 and 360c, which are Digital). The false alerts the max series offer better blind spot monitoring and collision systems on more modern vehicles due to being analog vs digital (this is a big deal).—————-16Oct18 update—————-Well, I’m 10 days past my return period. My radar detector is pretty much useless with the mount. Like another reviewer had posted, I came back to my car to find the mount broken on my dash with part of it still stuck on the glass. It definitely appears to be a design flaw as there is very little plastic holding a heavy radar detector to the latch and mount to the glass. The radar detector wasn’t even attached to the mount when I came back to find the mountt broken while parked in my usual shaded area ( I only mount my detector when driving....)I can’t recommend the radar until Escort addresses the mount issue/flaw. I think the main issue is the redline ex is just too heavy for the mount.———————30AUG18—————I received the Escort Redline EX today (30AUG18). I'm currently running Escort's 360c and I've had that for about a week now. It hardly alerts.INTROAs great as the WIFI updates are and indicator arrows on Escort's 360c, multiple things drew me into considering the Redline EX... the longer range (having two horns/antennas), nicer design (IMO)-colors, matte plastic body and angular shape, more visible buttons along the front, stealth ability (although not really needed), one of the best (most sensitive) laser sensors available on a radar (has a series of four laser sensors). Yes, you can argue laser sensors are pointless, I won't waste time explaining scenarios in which they are not... well, one, some auto-ticket laser systems sweep the roads/highways with their sensors... this would trigger the radar long enough for you to double check yourself. A LIDAR is usually point and shoot (opposed to sweep), then the radar is a bit more useless as most will argue, but more likely to pick up some scatter.360C VS REDLINE EXRight away I noticed the Redline EX is heavy compared to the 360c... I'd say at least 20-30% heavier due to the dual system/antennas it's running. However, the case feels more substantial (more premium) and like a stealth fighter. I really don't care for the matte colored champagne colors/paint (faceplate and top of unit) on the 360c that adds glare to the windshield. Also, it just looks cheesy/cheap and I’m concerned it would just wear and flake off over time (just speculating). However, the WIFI feature of the 360c is awesome and worked great for the updates over my home WIFI network. This should be a standard feature for the upper end models. One of my favorite features is the sticky cup with magnetic mount. It works great.TURN-OFFS: The SOFTWARE ! ! !My only turnoff with Escort is the company seems to be lacking. The software is awful and even worst, they hardly support Mac OS to update their radars... seriously Escort... get with the times. I have an iPhone X and Escort live is not appealing and looks archaic. Customer support listen to your customer base and don't delete their posts because you want to regulate the boards. The unit comes with an ancient mini-usb port (at least use micro USB or USB – C… this is supposed to be the latest and greatest tech offered by Escort and that’s not promising IMO) and Escort doesn't even provide you a mini-USB cable to update the out-of-date radar (they are on version 1.11… that’s 11 iterations since its release… props for updating issues though as they arise Escort… my impression is this was rare in the past years). The iPhone app is ugly and what’s even more ridiculous is Escort eventually wants you to pay and subscribe to Escort Live. People want an aesthetically pleasing and nice interface, and this is not it. Escort live comes with a one-year subscription. However, it’s a paid service after that to maintain premium features that should be standard ($50/yr or $5/mth) ! ! ! ! !! ! !! ! ! ! ESCORT ! ! ! ! !, if you are reading this, you should offer this app (Escort Live-Premium features and all) as a free feature of your radars. You are data mining people to make your product better. This is incentive to buy Escort over competitors. Also, the more people using Escort Live, the better the notifications. Please don’t charge people for this… I’m concerned it’ll flop since there are considerably better apps that the larger public uses that is just as good if not better (again, the Wayz app). People will stop using Escort Live, resort to the Waze app, etc…. then, Escort live becomes useless due to better options and lack of use. Escort, be glad for your customers and give them software perks. There’s other ways to make cash and this isn’t it in my opinion.If it wasn't for the solid mount system and build quality of the Redline EX, I wouldn't even bother with another radar from Escort and get the Uniden R3. I'm not a speeding enthusiast, so I'd probably just not bother with a radar at all. I just wanted one to be situationally aware and sometimes you zone out with driving and just plug along with the traffic. There's been a few times where I just set cruise control and realize I wasn't aware of the speed limit or don't see one entering the highway... no fun. I've never had a speeding ticket and I don't plan on one anytime soon.Concluding thoughts:As long as the Redline EX performs on par with or better than the 360c, I'll keep it mostly because I like the design/aesthetics/interface more. It would be perfect if it were lighter, had arrow indicators and WIFI. I guess radars aren’t about the latest and greatest tech in contrast to computers and cellphones. My only turnoff with the unit is it's made by Escort and it just seems like customer service/satisfaction is not a priority being new to radars. I considered Escort because my uncle used them in his Porsches when he took me out for rides as a child (they were rich, I grew up poor :-/ ).My impression is Escort mostly focuses on repeat customers. I advise Escort focuses on maintaining their base and making their products more appealing to new customers such as myself. They just don't seem to have a good reputation like in the past years of their prime... especially with other products in the market (Uniden R3) that are just as good and at much better price points. However, I do like they are focusing on the importance of developing a social network (like the Waze ap). Escort, they definitely don't seem like a software company and perhaps should consider even partnering with the creators of Waze.I think Escort is trying to rebound. It appears customer service is becoming more of a priority in addition to keeping products up to date as of lately… time will tell if they continue to perfect their products (e.g. like Apple). The radar landscape needs innovation and I think Escort has potential to start moving forward again (it appears they are trying to do that e.g. 360c… connected model) and shake things up… at least I hope so.-------------------------------------------------------------------RADAR UPDATING PROBLEM (Detector Tools Pro).One notable issue worth mentioning... software again. I had to connect and disconnect the Redline EX multiple times to get the software to recognize and update the Redline Ex on my Windows computer. I had the same issue with the 360c. The Detector Tools Pro is not available for Mac OS at the time from my understanding at the time of this review. Regarding the connection issue. Plug in the unit and let it sit for a few moments, then unplug the unit and plug it back in... then swiftly do it one to two more times... hopefully the software will recognize the radar for updates.--------------------------------------------------------------08SEP18Another update worth noting... the Brightness and Power buttons on the front of the unit rattle while driving over rough roads and it's very annoying. I drive a 2018 Miata GT, so the suspension is slightly stiff, but nothing like some of the higher end sports cars. I didn't have any rattling on the 360c I was running. This is something worth taking into consideration.